Frequently Asked Questions

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What you want to know?

What is Upzoom?

Upzoom is the fastest and easiest way to get your projects done. Upzoom brings together the finest professionals as a team, handpicked by us along with a project manager to handle your project. 99% of our projects have been completed on time, on budget and issue-free. We can help you create anything, including logos, app design, mobile and web design, illustrations and more.

How does Upzoom work?

Doing a project using Upzoom is simple by design. After you send us your requirements and files, staffing is started automatically and one of our project managers will reply shortly after.

We carefully staff the optimal team based on skills, experience, and availability, and start immediately once you approve the estimate.

Depending on product and project scope, as well as your preferences with regard to involvement, we can provide drafts, samples, and alternatives during the project for your review and input. Taking into account your feedback we complete the project as quickly as possible. All work is quality-controlled by the project manager.

We invoice you after the project is completed. We have no fees or hidden costs, and we only invoice the number of hours used. You can pay with Internet Banking or ATM transfer.

Why should I engage Upzoom services

Upzoom professionals bring a wealth of experience and skill to help your project standout, increase conversions, and ultimately be successful. Every professional has a proven track-record of delivering top products and services on time and on budget

Save time and money by connecting with an experienced professional, ready to work on your project, in under 30 minutes.

Get help along the way from our team. We’re here to help you choose the right budget, set the right scope, and answer any questions you might have.

Can Upzoom start and
complete projects on very short notice?

Yes. For our standard services we can typically get started in 30 minutes or less. For complicated or custom projects we might use a bit longer to put together the optimal team for your project.

Can I get several projects done at the same time?

Yes. We can work on tens of projects for you at the same time.

If you require 500+ hours of work per month, we suggest that you inquire about our Upzoom Dedicated Team solution, where we will hand pick and train a dedicated team that knows the ins and outs of your organization and is always available for instant support. Typically, this is relevant for companies with recurring tasks or larger or ongoing projects that last for several months

How does Upzoom handle changes of scope and requirements during the project?

If there are material changes to scope of work during the project, we discuss and adjust the project plan and quoted
hours accordingly in collaboration with you. We do our best to provide an estimate with the information we have available, and always let you know up front if details come to light that can affect the quoted number of hours. We always make sure we have your approval to proceed if changes in project scope require additional hours of work.

Quite commonly, clients wish to increase the project scope or add additional features as they see the project develop. We have full understanding for this, and will always try to facilitate for any changes or additions to the project during the process.

When and where do I receive my invoice?

We invoice you after the project is completed. We have no fees or hidden costs, and we only invoice the number of hours used. You can pay with Internet Banking or ATM transfer.

How and when do I pay?

We invoice you after the project is completed. We have no fees or hidden costs, and we only invoice the number of hours used. You can pay with Internet Banking or ATM transfer.

Can I get a quote on a complex project without detailed requirements?

Yes, in most cases. While great instructions are the surest way to a great product, we do our best to provide an estimate with the information we have available. Our project managers are trained in scoping and planning projects, and a good Upzoom project manager has done tens, and perhaps hundreds of projects, so we will help you figuring out the details.

If further details come to light later in the process that affects the amount of work either way, we adjust the quoted number of hours in collaboration with our customers. This is most common in complex projects with little initial planning, and our customers are understanding of this dynamic

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